FREQUENTLY ASKED QUESTIONS
In this section, you will find answers to the most frequently asked questions about shopping, payments, shipping, orders and returns at Fantástica Party Fashion.
If you cannot find the information you need, please contact our customer service team.
Landline: +34 915 210 344
Mobile: +34 633 559 654
Email: [email protected]
WHAT PAYMENT METHODS DO WE ACCEPT?
The payment methods available will be displayed during the checkout process and may vary depending on the destination of the order.
You can review and select the available payment methods before confirming your purchase.
HOW CAN I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?
Once you have successfully completed the checkout process, you will receive an order confirmation.
Please make sure that the information provided during checkout, especially your email address and delivery address, is correct.
If you have any questions about the status of your order, please contact us at [email protected].
WHEN WILL MY ORDER BE PREPARED?
Orders for which payment has been successfully completed are normally prepared within 1 to 2 business days.
Orders placed during weekends or public holidays will begin to be processed on the next business day.
During periods of high demand, particularly around Halloween, Carnival or Christmas, preparation times may be longer.
WHEN WILL I RECEIVE MY ORDER?
Delivery times depend on the destination and the shipping method available or selected during the checkout process.
For more detailed information, please see our Shipping Costs and Delivery Times page.
HOW ARE SHIPPING COSTS CALCULATED?
Shipping costs are calculated during the checkout process based on the destination, the characteristics of the order and the available shipping method.
You will be able to review the applicable shipping costs before confirming your order.
For more detailed information, please see our Shipping Costs and Delivery Times page.
DO WE SHIP INTERNATIONALLY?
Yes. We ship internationally to the destinations available during the checkout process.
Orders shipped to certain destinations may be subject to taxes, customs duties, import charges or other fees imposed by the relevant authorities.
Please see our Shipping Costs and Delivery Times page for more information.
CAN I TRACK MY ORDER?
When the shipping method used includes a tracking service, you will receive the information necessary to track the status of your shipment.
CAN I CHANGE MY DELIVERY ADDRESS?
If you notice an error in your delivery address, please contact us as soon as possible at [email protected].
We will do our best to update the information before the order is prepared or shipped.
We cannot guarantee that changes can be made once the order has entered the preparation process or has been shipped.
WHAT HAPPENS IF A PRODUCT IS NOT AVAILABLE?
All orders are subject to product availability.
If, after an order has been placed, any of the products purchased become unavailable, we will contact you and take the appropriate action, including refunding any amounts paid for unavailable products, where applicable.
CAN I CANCEL AN ORDER?
If you wish to request the cancellation of an order, please contact us as soon as possible by email:
We cannot guarantee the cancellation of an order that has already been prepared or shipped.
Order cancellations will be handled in accordance with our Terms and Conditions of Sale and without prejudice to the rights granted to consumers by applicable law.
CAN I EXCHANGE OR RETURN A PRODUCT?
Exchanges and returns are subject to the conditions and time limits set out in our Returns Policy and applicable law.
For information about time limits, requirements, the returns procedure and any applicable exceptions to the right of withdrawal, please see our Returns Policy.
CAN ALL PRODUCTS BE RETURNED?
Applicable law provides for certain exceptions to the right of withdrawal.
The application of these exceptions depends on the nature and condition of the product and the circumstances provided for by law.
For full details, please see our Returns Policy.
WHAT HAPPENS IF I RECEIVE A DEFECTIVE, DAMAGED OR INCORRECT PRODUCT?
If you receive a defective, damaged or incorrect product, or a product that is different from the one you ordered, please contact us as soon as possible at:
Please provide your order number and the information necessary for us to review the case and offer an appropriate solution in accordance with applicable law.
HOW CAN I CHOOSE THE CORRECT SIZE?
Where available, size charts or product measurements can be found on the relevant product page.
Sizes and measurements may vary between manufacturers.
We therefore recommend checking the specific information provided for each product before making your purchase.
ARE THE PRODUCT COLOURS EXACTLY THE SAME AS THOSE SHOWN IN THE PHOTOGRAPHS?
We make every effort to display product images and characteristics as accurately as possible.
However, colours may appear slightly different depending on the screen, device and display settings used.
WHAT IS INCLUDED WITH EACH COSTUME?
Each costume includes only the items expressly listed in the product description.
Photographs may show accessories, complementary products or other items used for presentation purposes that are not included.
We recommend always checking the full product description before making your purchase.
CAN I SHOP AT THE PHYSICAL STORE?
Yes.
You can visit our physical store at:
Fantástica Party Fashion
Calle Colegiata, 13
28012 Madrid
Spain
Opening Hours:
Monday to Saturday: 11:00 AM to 8:30 PM
Sundays and public holidays: Closed
ARE THE PRICES AND PRODUCTS IN THE ONLINE STORE AND PHYSICAL STORE ALWAYS THE SAME?
Product availability, promotions, prices and commercial conditions may vary between the physical store and the online store.
The conditions applicable to each purchase will be those displayed in the relevant sales channel at the time the purchase is made.
DO WE OFFER WHOLESALE SALES?
Yes.
Fantástica Party Fashion offers wholesale sales to shops, retailers and professionals.
For information about product availability, quantities or commercial terms, please contact us at:
WHERE CAN I FIND THE FULL TERMS AND CONDITIONS OF PURCHASE?
Before placing an order, we recommend reviewing the following pages:
Shipping Costs and Delivery Times
Returns Policy
Terms and Conditions of Sale
Privacy Policy
Cookies Policy
These pages contain detailed information about the conditions applicable to purchases made through esfantastica.com.
HOW CAN I CONTACT FANTÁSTICA?
You can contact our team through:
Landline: +34 915 210 344
Mobile: +34 633 559 654
Email: [email protected]
You can also visit us at:
Fantástica Party Fashion
Calle Colegiata, 13
28012 Madrid
Spain