SHIPPING COSTS AND DELIVERY TIMES
Fantástica Party Fashion ships orders from Madrid to destinations throughout Spain and to many international locations.
The available shipping methods, exact shipping cost and estimated delivery time will be displayed during checkout, before the customer confirms and pays for the order.
1. SHIPPING METHODS
We mainly work with the following carriers:
Correos: standard shipping service for domestic and international orders.
MRW: express shipping service available for mainland Spain.
The availability of each shipping method will depend on the destination, weight, volume and characteristics of the products included in the order.
2. SHIPPING TO MAINLAND SPAIN
Standard shipping with Correos
Estimated delivery time: 3 to 8 business days.
Free shipping on orders of €60 or more.
For orders below €60, shipping costs will be calculated automatically during checkout.
The minimum order value of €60 is calculated based on the value of the products after discounts have been applied and before shipping costs are added.
Express shipping with MRW
Estimated delivery time: 2 to 4 business days.
MRW shipping is not included in the free shipping promotion.
MRW shipping costs must be paid on all orders, regardless of the order value.
The exact price will be displayed before the customer completes the purchase.
3. SHIPPING TO THE BALEARIC ISLANDS
Orders to the Balearic Islands are shipped using Correos.
Estimated delivery time: 3 to 8 business days.
Shipping costs will be calculated during checkout.
Free shipping is not available for the Balearic Islands.
4. SHIPPING TO THE CANARY ISLANDS, CEUTA AND MELILLA
Orders to the Canary Islands, Ceuta and Melilla are shipped using Correos.
Estimated delivery time: 5 to 15 business days.
Shipping costs will be calculated during checkout.
Free shipping is not available for these destinations.
These shipments may be subject to customs procedures, local taxes, handling fees or other charges imposed by the relevant authorities or service providers.
Where applicable, these amounts must be paid by the recipient and are not included in the shipping costs paid through our online store, unless expressly stated otherwise during checkout.
5. SHIPPING TO ANDORRA
Orders to Andorra are shipped using Correos.
Estimated delivery time: 5 to 15 business days.
Shipping costs will be calculated during checkout.
Free shipping is not available for Andorra.
The order may be subject to customs controls, import taxes, handling fees or other charges applicable in the destination country.
6. SHIPPING TO EUROPEAN UNION COUNTRIES
Orders to European Union countries are shipped using Correos.
Estimated delivery time: 7 to 25 business days.
Shipping costs will depend on the destination country, weight and volume of the parcel.
Free shipping is not available for orders delivered to other European Union countries.
The exact amount will be displayed before the order is confirmed.
7. SHIPPING TO THE UNITED STATES AND OTHER INTERNATIONAL DESTINATIONS
Orders to the United States and other countries outside the European Union are shipped using Correos, provided that the service is available for the selected destination and the products ordered.
The usual estimated delivery time is 7 to 25 business days, although this may vary depending on the country and customs procedures.
Shipping costs will be calculated during checkout.
Free shipping is not available for the United States or other international destinations.
Some products may be subject to transport or import restrictions. Where shipping to the selected destination is not possible, we will contact the customer to offer an alternative solution or cancel and refund the order.
8. CALCULATION OF SHIPPING COSTS
Shipping costs are calculated based on:
The destination country and postcode.
The weight and volume of the order.
The selected shipping method.
Any special conditions applicable to the destination.
The final shipping cost will always be displayed before payment is made.
The free shipping promotion applies exclusively to:
Orders of €60 or more.
Standard shipping with Correos.
Deliveries within mainland Spain.
The promotion does not apply to:
MRW shipping.
The Balearic Islands.
The Canary Islands.
Ceuta and Melilla.
Andorra.
Other European Union countries.
The United States.
Other international destinations.
9. ORDER PREPARATION AND DELIVERY TIMES
The delivery times stated on this page are estimated transit times calculated from the date on which the order is handed over to the carrier. They do not include order preparation time and do not constitute guaranteed delivery dates unless expressly confirmed during checkout or in the order confirmation.
Orders will begin to be prepared once payment has been successfully confirmed and product availability has been verified.
All delivery times are stated in business days, from Monday to Friday, and do not include Saturdays, Sundays or public holidays.
Delivery times are estimates and may be affected by:
National or local public holidays.
Promotional campaigns.
Periods of high demand.
Transport incidents.
Weather conditions.
Customs controls or procedures.
Exceptional circumstances beyond our control.
During periods of high demand, especially Halloween, Carnival, Christmas and other seasonal campaigns, order preparation and delivery may take longer.
We recommend placing orders well in advance when the products are required for a specific date.
10. ORDER TRACKING
Where the carrier provides a tracking number, the customer will receive it by email or may be able to view it in their customer account.
The customer is responsible for ensuring that the email address provided is correct and for checking the spam or junk folder where necessary.
11. DELIVERY ADDRESS
The customer must provide a complete and accurate delivery address, including:
The recipient’s full name.
Street name, number, floor and door.
Postcode and town or city.
Country.
Contact telephone number.
Fantástica Party Fashion will not be responsible for delays caused by incorrect, incomplete or insufficient information provided by the customer.
Where an order is returned due to an incorrect address, repeated absence, failure to collect the parcel or any other reason attributable to the recipient, we may request payment of the new shipping costs before resending the order.
12. ABSENCE, FAILURE TO COLLECT OR REFUSAL OF THE PARCEL
If the recipient is unavailable, the carrier may make another delivery attempt, leave a notice or take the parcel to a post office or collection point, depending on the conditions of the service.
The customer must collect the order within the period specified by the carrier.
Failure to collect or refusal of the parcel does not, by itself, constitute the exercise of the right of withdrawal. The customer must expressly communicate their decision to withdraw in accordance with our Returns Policy.
Where the parcel is returned for a reason attributable to the recipient, any additional return or reshipping costs may be charged to the customer where legally permitted.
13. CUSTOMS, TAXES AND IMPORT CHARGES
Shipments to destinations subject to customs controls may incur:
Customs duties.
Import taxes.
IGIC, IPSI or other local taxes.
Customs clearance or handling fees.
Administrative fees charged by the carrier.
These amounts depend on the laws of the destination and, where applicable, must be paid by the recipient.
Fantástica Party Fashion cannot determine the exact amount of these charges in advance and has no control over the processing times of customs authorities.
The customer is responsible for checking the import conditions and restrictions applicable in the destination country or territory.
14. DELAYED ORDERS
If an order significantly exceeds the estimated delivery time, the customer should contact us and provide the order number.
We will check the shipment status with the carrier and provide the available information.
Where we are unable to deliver the order within the agreed period, the consumer rights established under applicable law will apply, including, where appropriate, the right to grant an additional reasonable period for delivery or to terminate the contract.
15. LOSS OR DAMAGE DURING TRANSPORT
The risk of loss or damage to the order will remain with Fantástica Party Fashion until the customer, or a third party authorised by the customer other than the carrier, physically receives the products.
If the parcel arrives open, crushed or visibly damaged, we recommend that the customer:
Report the issue to the carrier, where possible.
Take photographs of the packaging and products.
Keep the original packaging.
Contact us as soon as possible and provide the order number.
We will investigate the incident with the carrier and provide the appropriate solution, without prejudice to the customer’s statutory rights.
16. CONTACT
For any questions regarding shipping, tracking or order delivery, the customer may contact Fantástica Party Fashion using the contact form available on our website.
To help us process the enquiry more quickly, the customer should always provide the order number and purchaser details.